# MON-11 Reviewer welfare protections

Domain: MON Continuous Monitoring & Human Oversight · HI-AAF v1.3 · Public review · https://humanintel.net/standard/mon/mon-11

Human reviewers are protected through exposure-limiting workflow controls for harmful content categories, documented welfare and rotation policies, conflict-of-interest screening, training on psychological safety, and a confidential channel for raising concerns.

Human reviewers operating under MON-05 are protected through exposure-limiting workflow controls for harmful content categories, documented welfare and rotation policies, conflict-of-interest screening, training on psychological safety, and a confidential channel for raising concerns about review work or content encountered. This control recognizes that the human layer has human costs.

## Maturity

- L1 Ad hoc: Controls exist informally; documentation is incomplete; no consistent review.
- L2 Documented: Controls are written down; ownership is assigned; review cadence is defined.
- L3 Operated: Controls are followed in practice; evidence is collected; deviations are tracked. Published criterion for MON-11: Welfare protections are documented and operational; rotation policies are enforced; the confidential concerns channel is active and known to reviewers; utilization records for the prior twelve months show compliance with exposure limits.
- L4 Measured: Control effectiveness is measured against documented thresholds; trends are reported.
- L5 Continuously Improved: Controls evolve based on incident learning; maturity gains are evidenced over time.

## Evidence an assessor asks for

- Welfare protections are documented and operational.
- Rotation policies are enforced.
- The confidential concerns channel is active and known to reviewers.
- Utilization records for the prior twelve months show compliance with exposure limits.

## Framework mappings

- SOC 2 (TSC): CC1.4
- EU AI Act: Art. 14(4), Art. 26(2)
- Singapore: MAIGF Operations Management, AI Verify Human Agency & Oversight

Mappings are directional: meeting this control evidences but does not by itself satisfy the external requirement.

## Related

- Cites MON-05 Human review queue: https://humanintel.net/standard/mon/mon-05

## Cite this control

Human Intelligence. HI-AAF v1.3, MON-11 Reviewer welfare protections. Public review edition, July 2026. https://humanintel.net/standard/mon/mon-11