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§ I · Domain MON · Control 9 of 12
Control
MON-09
Edition
v.1.3
Status
Public review

MON · Continuous Monitoring & Human Oversight

MON-09Alerting and on-call coverage

Alerting and on-call coverage are defined for critical agents.

Critical agents have defined alerting rules and on-call coverage ensuring that anomalies, incidents, and system failures are surfaced to a responsible human within a documented latency. Alerting is not just monitoring: it ensures that a human who can act is notified when action is needed, at any time of day.

Table MON-09.1 · Maturity criteria · v.1.3

L1 to L5 · the lowest level in scope caps the agent
L1Ad hoc

Controls exist informally; documentation is incomplete; no consistent review.

L2Documented

Controls are written down; ownership is assigned; review cadence is defined.

L3Operated

Controls are followed in practice; evidence is collected; deviations are tracked.

Alerting rules are defined for all critical agents; on-call rotation is documented and staffed; alert response latency is measured; at least one alert has been responded to within SLA or the alerting pipeline has been tested end-to-end.

L4Measured

Control effectiveness is measured against documented thresholds; trends are reported.

L5Continuously Improved

Controls evolve based on incident learning; maturity gains are evidenced over time.

The v1.3 edition publishes a control-specific criterion at L3 (Operated). The other levels apply the general ladder to this control; see the maturity ladder.

Evidence an assessor asks for

  1. E.1

    Alerting rules are defined for all critical agents.

  2. E.2

    On-call rotation is documented and staffed.

  3. E.3

    Alert response latency is measured.

  4. E.4

    At least one alert has been responded to within SLA or the alerting pipeline has been tested end-to-end.

Table MON-09.2 · Framework mappings

4 of 7 frameworks carry a control-level reference
NIST AI RMFMANAGE 4.1NIST AI Risk Management Framework 1.0
ISO/IEC 42001·ISO/IEC 42001:2023 · Artificial intelligence management system
OWASP LLM Top 10·OWASP Top 10 for Large Language Model Applications
SOC 2 (TSC)CC7.2, CC7.3AICPA Trust Services Criteria for SOC 2 Type II
EU AI ActArt. 14(4)EU AI Act · Regulation (EU) 2024/1689
MITRE ATLAS·MITRE ATLAS · Adversarial Threat Landscape for AI Systems
SingaporeMAIGF Incident ReportingSingapore Model AI Governance Framework / AI Verify / PDPA

Mappings are directional: meeting this control evidences but does not by itself satisfy the external requirement. A middle dot means no control-level reference is published at this edition; see the crosswalk.

Cite this control

Human Intelligence. HI-AAF v1.3, MON-09 Alerting and on-call coverage. Public review edition, July 2026. https://humanintel.net/standard/mon/mon-09

Edition v.1.3 · July 2026 · Public review · Markdown · PDF

https://humanintel.net/standard/mon/mon-09

Notice

HI-AAF v1.3 is an independent framework published by Human Intelligence. It is not affiliated with NIST, ISO, AICPA, or any government or accreditation body. The framework is offered openly for review during the current draft cycle.