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§ I · Domain MON · Control 11 of 12
Control
MON-11
Edition
v.1.3
Status
Public review

MON · Continuous Monitoring & Human Oversight

MON-11Reviewer welfare protections

Human reviewers are protected through exposure-limiting workflow controls for harmful content categories, documented welfare and rotation policies, conflict-of-interest screening, training on psychological safety, and a confidential channel for raising concerns.

Human reviewers operating under MON-05 are protected through exposure-limiting workflow controls for harmful content categories, documented welfare and rotation policies, conflict-of-interest screening, training on psychological safety, and a confidential channel for raising concerns about review work or content encountered. This control recognizes that the human layer has human costs.

Table MON-11.1 · Maturity criteria · v.1.3

L1 to L5 · the lowest level in scope caps the agent
L1Ad hoc

Controls exist informally; documentation is incomplete; no consistent review.

L2Documented

Controls are written down; ownership is assigned; review cadence is defined.

L3Operated

Controls are followed in practice; evidence is collected; deviations are tracked.

Welfare protections are documented and operational; rotation policies are enforced; the confidential concerns channel is active and known to reviewers; utilization records for the prior twelve months show compliance with exposure limits.

L4Measured

Control effectiveness is measured against documented thresholds; trends are reported.

L5Continuously Improved

Controls evolve based on incident learning; maturity gains are evidenced over time.

The v1.3 edition publishes a control-specific criterion at L3 (Operated). The other levels apply the general ladder to this control; see the maturity ladder.

Evidence an assessor asks for

  1. E.1

    Welfare protections are documented and operational.

  2. E.2

    Rotation policies are enforced.

  3. E.3

    The confidential concerns channel is active and known to reviewers.

  4. E.4

    Utilization records for the prior twelve months show compliance with exposure limits.

Table MON-11.2 · Framework mappings

3 of 7 frameworks carry a control-level reference
NIST AI RMF·NIST AI Risk Management Framework 1.0
ISO/IEC 42001·ISO/IEC 42001:2023 · Artificial intelligence management system
OWASP LLM Top 10·OWASP Top 10 for Large Language Model Applications
SOC 2 (TSC)CC1.4AICPA Trust Services Criteria for SOC 2 Type II
EU AI ActArt. 14(4), Art. 26(2)EU AI Act · Regulation (EU) 2024/1689
MITRE ATLAS·MITRE ATLAS · Adversarial Threat Landscape for AI Systems
SingaporeMAIGF Operations Management, AI Verify Human Agency & OversightSingapore Model AI Governance Framework / AI Verify / PDPA

Mappings are directional: meeting this control evidences but does not by itself satisfy the external requirement. A middle dot means no control-level reference is published at this edition; see the crosswalk.

Related controls and terms

Cite this control

Human Intelligence. HI-AAF v1.3, MON-11 Reviewer welfare protections. Public review edition, July 2026. https://humanintel.net/standard/mon/mon-11

Edition v.1.3 · July 2026 · Public review · Markdown · PDF

https://humanintel.net/standard/mon/mon-11

Notice

HI-AAF v1.3 is an independent framework published by Human Intelligence. It is not affiliated with NIST, ISO, AICPA, or any government or accreditation body. The framework is offered openly for review during the current draft cycle.